BSC Education (Adults & Groups) - Booking Terms & Conditions

Tuition course fees, insurance, placement test, social programme, academic workshops, end-of-course report and certificate, and course materials. 

Registration fee, accommodation finding fee, optional activities, special meal plan (£45 per week), external exam fees where applicable .

Courses run from Monday to Friday and are scheduled in the morning and/or afternoon depending on product and location. BSC Education (BSC) reserves the right to change the timetable structure and to use classrooms in alternative premises.   

We recommend that students bring a personal laptop or tablet to ensure that they can participate in all course activities. Certain courses might require an e-book which might not be accessible via a mobile phone. Certain activities cannot be done without a laptop or tablet and there are no alternatives. 

Special focus classes including exam classes, free language workshops and language activities may vary between BSC locations and are subject to change due to availability.   

Where a class is held online, students agree that they will turn their webcam on. Failure to do so may result in removal from the class.   

If a student does not have the minimum level of English required to follow a specific course, as determined by the BSC Placement Test, BSC reserves the right to move the student to an appropriate course for their level.    

One-to-one lessons are subject to availability and will be scheduled accordingly. Lessons may be offered outside of regular class times and may occur outside of college premises. All One-to-one lessons require 72 hours’ notice for cancellation, postponement, or changes for a refund. Sessions cancelled, postponed, or changed with less than 72 hours’ notice will be charged in full.   

One-to-One lessons booked as a course package (15 lessons or more per week), will be treated like all other BSC programmes, and refunded as per standard terms and conditions. Any class or one-to-one lessons cancelled by BSC will be entitled to a full refund.   

A 20% deposit must be paid immediately upon booking for all courses. A booking confirmation will only be sent when a deposit has been received.   

Bank details are provided on the invoice. Or payment can be made immediately via the website via Stripe or PayPal. Payments must be received in full 28 days prior to the course start date. Bookings made within 4 weeks of arrival must be paid in full at the time of booking.   

Payment must include all bank transfer charges (including intermediary bank charges).   

Payment plans are available for courses and accommodation longer than 12 weeks. For further details, please speak with your BSC team.   

BSC reserves the right to charge an administration fee of £50 each time the course, accommodation or college/school is changed or postponed after BSC has confirmed the initial enrolment. This also includes requests for changes whilst the student is studying with BSC.   

A downgrade in course type after booking is considered a cancellation and the same refund policies will apply.   

BSC reserves the right to cancel a programme at any time. In such an event, any deposits for the impacted programme will be refunded without prejudice.   

For personal and financial safety, students are required to take out insurance before they arrive in the UK or Malta.    

BSC provides insurance cover via Guard Me Insurance which is a comprehensive policy specifically designed for international students studying abroad and includes cancellation cover. Students can purchase their own policy, but we recommend that any such policy includes cancellation, refunds and medical cover. BSC does not cover cancellations unless the course booked is cancelled by BSC.   

For detailed information on the insurance, please see the Insurance page or contact us.

If BSC cancels a programme after a student’s enrolment, all monies paid will be refunded in full.  Refunds, where applicable, will be made within 90 days of the cancellation date and will be refunded to the original fee payer via the original payment method.  

The following fees are non-refundable: deposits, registration/enrolment fees, course materials, insurance fees, and accommodation placement fees.   

Any pro-rata refunds will be calculated on a weekly basis, with any partial week counted as a full week, provided the student attended at least one day of the scheduled week.   

Certain visa or residence permit restrictions may prevent students from shortening their course once it has started.   

All students are subject to any destination-specific enrolment and refund agreements.   

Cancellations Prior to Arrival   

If a visa application is rejected and we receive written evidence at least 15 days before arrival, you may be eligible for a refund via your insurer, if you have taken out insurance. BSC Education are not responsible for visa rejection or any refunds associated with this. 

There is a cooling off period of 14 days post booking. If you cancel within this 14 days period post booking, a full refund will be provided. No refund will be made by BSC for cancellations post 14 days.  Instead, BSC will provide proof of cancellation and students should contact their insurance company to process any refund via the cover they have taken out.   

No refund will be given for residence accommodation in Malta if cancelled within 30 days of the start date.

No Shows, Cancellations & Changes After Arrival  

No refund will be given to ‘no shows’ or to those who cancel after arrival. However, bookings may be postponed.  We would charge an admin fee of £50 for this service.  

Transfer cancellations made within 48 hours of arrival will be charged in full.  

Non-BSC accommodation   

3rd party suppliers, e.g. accommodation providers, may be subject to different cancellation terms. If you have booked accommodation separately and not via BSC’s sales team, cancellation conditions of the 3rd party accommodation provider will apply.    

Insurance

Insurance will be booked once full payment has been received. If you postpone after insurance has been booked, you will be required to purchase new insurance unless the postponement occurs within 14 days of the original booking date, as insurance dates cannot be amended after this period.

BSC cannot be held responsible for decisions taken by embassies or immigration officials regarding entry visas or visa extensions. Visa advice can only be given by the appropriate Embassy, Consulate or High Commission.   

Students should contact their local Embassy, Consulate or High Commission to ensure they are allowed to enter and study in their chosen location. Students must maintain a valid visa status and their course will be terminated without a valid visa or correct permissions to be in the country of study.   

It is the responsibility of the applicant to ensure that the most updated regulations/ processes are being followed. BSC cannot be held responsible for any visa regulation changes which occur after the booking has been confirmed in compliance with the then existing regulations.   

A visa document courier fee or postal fee is charged each time documents must be sent by courier or post. Please see individual location pages for exact fees. If a visa application is rejected and we receive written evidence at least 15 days prior to arrival, we will refund the fees received in full, less any bank charges and any non-refundable fees (registration fee, accommodation fee, courier fees and bank charges).   

Should BSC receive positive visa application results fewer than 14 working days prior to arrival, BSC reserves the right to offer alternative accommodation, which may incur additional charges.   

If arrival day is postponed due to a delayed visa application BSC reserves the right to offer alternative accommodation, which may incur additional charges. In the event that BSC have incurred any charges in reserving the accommodation for the student, BSC reserves the right to pass these charges on.   

If you would like to take a holiday, students must follow attendance policy procedures and request a holiday. Requests must be made in writing by emailing your college team. You must notify them at least 1 week before you wish to take your holiday and await approval. Holiday must run from Monday to Friday, if approved your course may be extended by the same period taken as your holiday. Please note your accommodation will not be extended in line with this.  If you take a holiday and do not tell us, then your attendance will be affected, and it may affect your Visa permissions. Holiday Allowance: for longer term students every 12 weeks that you study, you are entitled to 1 week of holiday. Embassy students must follow their embassy rules and speak to their advisor.   

BSC schools in England and Malta are closed 21 Dec 2026 – 1 Jan 2027 inclusive, and BSC Edinburgh is closed 21 Dec 2026 – 4 Jan 2027 inclusive due to a public holiday in Scotland on 4 Jan.

All Schools will be closed on Public Holidays. Schools do not make up for lessons missed on these dates, except for One-to-One lessons, which will be made up.   

Public Holidays for England can be found here (https://www.gov.uk/bank-holidays). Public Holidays for Scotland can be found here (https://www.mygov.scot/scotland-bank-holidays)   

Public holidays for Malta can be found here: https://www.gov.mt/en/About%20Malta/Pages/Public%20Holidays.aspx  

Public holidays for Kuwait vary, please contact our Kuwait college for details.  

There is no refund for lessons missed on public holidays. Courses start on a Monday. If this day is a public holiday, the course will begin on the following working day.    

Flight or train details, including arrival time, flight numbers, airline & point of origin and amount of luggage must be advised 7 days prior to arrival in order for BSC to provide airport transfers.   

Students under 18 booked on an adult course and not traveling with a parent or guardian and arriving between 20:00 and 8:00 are required to purchase transfers through BSC.   

No refunds will be granted on transfers if arrival details are not sent to BSC at least 7 days prior to arrival.   

Airport transfer fees include a maximum of 1 hour waiting time. Further delays may result in additional charges.   

Transfer cancellations made within 48 hours of arrival will be charged in full.   

Paper reprint £40.00 Electronic files £10.00

BSC operates a zero-tolerance policy towards discrimination, bullying, and harassment in the workplace, the classroom, and within our accommodation provision.   

Students may be expelled for behaviour that is unacceptable, unlawful, or in breach of our policies and student agreements.   

Unacceptable behaviour includes but is not limited to; causing disturbance or nuisance; damaging property; engaging in abusive or disrespectful conduct; failing to comply with Health and Safety regulations (including fire safety); smoking or vaping in unauthorised areas; and the possession, consumption, or sale of alcohol or illegal drugs on college premises.   

BSC reserves the right to expel any student exhibiting such behaviour within our schools or accommodation, as well as those who fail to maintain satisfactory attendance or academic engagement.   

In the event of expulsion, no refund will be issued, and any outstanding fees will become immediately payable. Repatriation will be at the student’s or parent/guardian’s own expense.   

Prior to any photography or videos being taken, students will be asked to sign a waiver allowing for their usage, storage or transfer internationally by BSC, or by a third-party agent, for promotional purposes including printed and online marketing materials and on any social media network without further consent or notification.   

For all under 18s parental consent will be obtained, and any photography and filming will be in line with permissions given.    

It is recommended that students or agents involved in the booking process willingly choose to disclose any mental or physical illness, allergy, disability, medical condition or learning difficulties that may impact their ability to successfully complete or attend their programme.    

Any declaration will be dealt with on a case by case and in accordance with GDPR regulations. Reasonable adjustments may include additional monitoring, treatment, reasonable adjustments or emergency intervention during the student’s period of enrolment, or considerations that may require special accommodation.    

BSC acknowledges that due to the nature of some of our buildings we unfortunately cannot accommodate wheelchair users or those who find using steps and stairs difficult in some of our locations. We encourage anyone with a physical disability to contact their local BSC representative for more information. If the college team does not have the resources or expertise to deal with the needs or request, we will either: a) recommend an alternative BSC college that can accommodate or b) inform the student before enrolment and not proceed with the booking.    

BSC will not discriminate based on any above-mentioned declarations.   

BSC reserves the right to terminate a student’s booking or enrolment if the student’s participation represents a risk to their, other students’ or staff members’ health and safety, or if, notwithstanding reasonable accommodations, in the opinion of BSC, the student’s physical or mental condition or learning needs makes the student unable to successfully complete their programme.   

Refunds will be provided based on standard refund schedules as per terms and conditions.   

Students must pay the full cost of any damage they cause to School or Accommodation property.   

BSC Terms and Conditions are applicable to all students and agents representing students.  

Prices are subject to change without notice and will be confirmed upon booking.   

BSC and its employees and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law.   

BSC will not be liable if any service contracted to be supplied by BSC becomes impossible to supply for any reason or any cause outside the control of BSC.  

BSC shall not be liable or responsible for any loss, damage, inconvenience, delay in performance, or failure to perform any of its obligations in connection with the provision of any goods or services where such failure or delay is caused by events beyond BSC’s reasonable control (a ‘Force Majeure Event’). These events may include but are not limited to: fire; natural disasters; acts or directives of government authorities; failure of suppliers or subcontractors; labour disputes or civil unrest; criminal, terrorist, or threatened terrorist activities; pandemics, epidemics or public health emergencies; transport or utility outages; any negligent or wilful act or omission by a third party; or any other event beyond BSC’s direct control.  

These conditions do not affect your rights as defined by the consumer protection laws in your home country. BSC is required to apply all health and/or pandemic measures taken by the authorities, in particular medical repatriation, quarantine, management of infected students and those in close contact with infected students. BSC may therefore adapt the conditions of the stay and immediately take precautionary measures. To the extent permitted by law, the liability of BSC, its affiliates, their directors, officers, employees, agents and partners with respect to losses arising from negligence, breach of contract or otherwise will be limited in all circumstances to the full amount paid to BSC for the course or booking. Such companies and persons will in no circumstances have any liability for indirect or consequential losses or damages.   

BSC reserves the right to correct typographical errors and is not bound by obvious inaccuracies.   

Any complaints should first be addressed to college team members or the appropriate sales representative.   

For more information, please see our Complaints policy https://www.bsceducation.com/policies/  

The Student is obliged to submit their official registered domiciled address when booking the course.  

The Student represents and warrants that neither the Student nor any of the immediate family members of the Student is a designated, blocked, or otherwise identified under any sanctions laws or is engaging in transactions that are prohibited by sanctions laws. By enrolling in a course or entering into a contract with BSC, you confirm that neither you, nor any associated individual or organisation, are subject to any sanctions or restrictions that would prohibit or limit your participation in our services.  

If performance under these Terms and Conditions (in whole or part) would, in BSC’s sole discretion, constitute a breach of a sanctions law applicable to BSC, BSC shall have the right (i) not to fulfil its obligations under the Agreement and shall not be liable to pay any claim hereunder to the extent that such payment would expose BSC to any sanction, prohibition, penalty or restriction under any applicable sanctions law, and (ii) to terminate this agreement with immediate effect without liability for any direct or indirect damages to Student.